Software Store Information
Welcome to the FileForum Software Store. This store enables you to browse a range of the finest software,
add to your basket and make an immediate purchase. Your software will be available to download within seconds of
placing your order and you will receive your serial code by email, rather than having to trawl down to your
local store, hoping they stock the boxed version of your software.
This store is powered by our e-commerce partner Cleverbridge,
who handle the order processing. Cleverbridge power the carts for many software companies including Laplink,
DivX, Avira, Acronis and many other software brands. If you have any problems with your transaction, speak
directly to Cleverbridge
(telephone numbers are available for the US, UK and Japan). If you experience problems with this site, your
serial code or want to suggest software for inclusion in the store, contact Creativemark directly using the
contact us form.
How Do I Order Software?
Simply select the software you want to order by clicking the "Buy Now" button or, where the option exists, clicking on "Upgrade". The upgrade option enables you to upgrade from a previous version of the software. When you click "Buy Now" you will be taken to your shopping cart, powered by Cleverbridge, where you can choose a payment option and then receive your download and serial code within seconds, after making your payment.
What Is The Extended Download Insurance?
When you order software online, you receive a digital download and a serial code by email. You normally have 30 days from placing the order to download your software, if you need to download again in the future. You can choose to extend this to two years, enabling you to login to your account and find your download, serial code(s) and your original invoice. Ideal if you need to re-install your software, suffer from a system crash or buy a new PC. Simply had to the "My Account" section on this store - or any one of our worldwide stores - to access previous orders.
Do I Need A Backup CD?
No, although some people like to receive a copy of their software on a CD which they can store indefinitely. We provide a backup CD for some applications in the store. For example, we can provide an official colour booklet and installation/backup CD for AVG and Kaspersky software ordered through the store. Some software suppliers, such as Nitro PDF and Paragon Software, will supply you directly with a backup CD if you include this with your order.
Why Do I Pay 19% VAT?
Due to European law, anyone in the EU pays the VAT from the originating company. In this instance, as the order process is powered by Cleverbridge, a company located in Germany, German VAT applies across the entire EU, which is currently 19%. If you are a business customer with a valid VAT number, you can receive your order with 0% VAT. Simply enter your VAT ID through the order process. Customers outside the EU also pay 0% VAT. Note that our prices take in to account VAT - the prices you see in the store include VAT for European Union customers. If you are situated outside the EU, prices displayed (US Dollars, Australian Dollars) do not include VAT.
Why Are Some Prices Dynamic?
If you are based in New Zealand and you see prices in NZD, you may see a different price in your checkout than we advertise in the store. There's a good reason for this - software suppliers set their prices in USD, GBP and EUR, with NZD and other prices calculated based on the exchange rate and often between USD and NZD. Therefore some prices may be slightly cheaper or more expensive than the advertised price as the prices in the checkout are calculated, on-the-fly, from USD. This does not apply to customers in the EU, UK, US, Canada and Australia.
Why Was My Card Declined?
In most instances this will be due to fraud protection from your credit card provider. Although you have protection when you purchase goods, online, through your credit card, your company may decline a large order or an order made through an online store for the first time. If your card is declined, we suggest you speak with your card provider and/or your bank. You can also pay through PayPal, wire transfer or other payment formats.
Is The Transaction Secure?
Yes, very secure. Your transaction is handled by Cleverbridge who power the e-commerce for major software brands such as Acronis, Laplink, Uniblue, Paragon Software and others. They use an SSL certificate verified by VeriSign and the transaction process is tested on-the-fly by McAfee. If you prefer, you can also pay through PayPal. When you pay via PayPal, your transaction information is retained by PayPal and your credit card details are not shared with any e-commerce provider. Any order placed via PayPal is covered by their Buyer's Protection Policy. This is the most secure option available.
Can I Ask For A Refund?
We strongly suggest you download and test trial software before placing your order. Trial software is provided to enable you to determine whether it's applicable for your system and meets your requirements. Once you are happy with your trial software, place an order. Digital downloadable software often cannot be refunded unless the order was placed in error. Activated software cannot be refunded as the code becomes the property of the customer and cannot be resold or reused. If you ordered in error or there is another problem with your order, contact Cleverbridge directly for a refund.
Who Keeps Our User/Order Information?
Your transaction is between yourself and e-commerce providers Cleverbridge. Cleverbridge will NEVER re-use your information, pass on to a third party and will not contact you unless you contact them with a query. Your credit card information is not kept on file and is not stored by any third party. If you ordered Extended Download Insurance with your order, we retain basic information about your order on our secure server. This includes your name, email address (required to access your account), serial codes ordered and download links to your software. No-one has access to this information apart from yourself. This information is only available once you have registered your account using the email address you used to place the order.